top of page
Please prepare before RMA
If your Cricut machines need to apply warranty service,
Please follow these step to take the video.
![RMA-1.png](https://static.wixstatic.com/media/f6de9e_487476511e524fd880e0d8ee4a91b234~mv2.png/v1/fill/w_378,h_283,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/RMA-1.png)
01
Send email to Cricut
02
Take Video
Write down your ticket number on a paper.
Place it near the machine and
start the video shooting.
![RMA-2.png](https://static.wixstatic.com/media/f6de9e_ded0dca182db40cb92704f46619bb87b~mv2.png/v1/fill/w_378,h_392,al_c,q_85,usm_0.66_1.00_0.01,enc_auto/RMA-2.png)
![RMA-3.png](https://static.wixstatic.com/media/f6de9e_a9d817b61568495a98ea48de62fc9562~mv2.png/v1/fill/w_78,h_71,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/RMA-3.png)
03
Show the problem
Show your problem in the video.
04
Shot the Machine S/N number
Shot your machines S/N number clearly in the same video.
![RMA-4.png](https://static.wixstatic.com/media/f6de9e_588c80eb2a3748cd86ac30df3bb28937~mv2.png/v1/fill/w_95,h_70,al_c,q_85,usm_0.66_1.00_0.01,blur_2,enc_auto/RMA-4.png)
DEMO video
![](https://static.wixstatic.com/media/f6de9e_48669d7b9a334b9b87b30006730b45f7f000.jpg/v1/fill/w_90,h_160,al_c,q_80,usm_0.66_1.00_0.01,blur_2,enc_auto/f6de9e_48669d7b9a334b9b87b30006730b45f7f000.jpg)
bottom of page